SiriusXM Canada
SiriusXM Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SiriusXM Canada reviews: 2.4 star rating from 43 reviews, 33% would recommend. Rating distribution: 56% unfavorable, 28% positive. Consumers value reliability but report high price and frequent dissatisfaction.
Key Takeaways for Future Customers
- No commercials and good sound are common positives.
- Use SiriusXM chat to document issues and record calls.
- Expect potential problems with transfers, subscriptions and auto-ship billing.
Negative Feedback / Risk Areas
- Recurring customer service complaints and long holds.
- Billing disputes, unexpected charges and delayed refunds.
- Cancellation hassle, spam calls and membership transfer failures.
Positive Feedback
Listeners praise sound quality, mostly no commercials, and some longtime customers remain satisfied and will renew.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SiriusXM Canada reviews: 2.4 star rating from 43 reviews, 33% would recommend. Rating distribution: 56% unfavorable, 28% positive. Consumers value reliability but report high price and frequent dissatisfaction.
Key Takeaways for Future Customers
- No commercials and good sound are common positives.
- Use SiriusXM chat to document issues and record calls.
- Expect potential problems with transfers, subscriptions and auto-ship billing.
Negative Feedback / Risk Areas
- Recurring customer service complaints and long holds.
- Billing disputes, unexpected charges and delayed refunds.
- Cancellation hassle, spam calls and membership transfer failures.
Positive Feedback
Listeners praise sound quality, mostly no commercials, and some longtime customers remain satisfied and will renew.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kitimat, British Columbia
Hooked up car radio for $5 a month as a...
Hooked up car radio for $5 a month as a new customer, got sold a radio I can't use, and the bill went to $40 a month, then got disconnected from my car.
- Love it in my car
- Sold me a radio i didnt want
Preferred solution: Price reduction
North York, Ontario
Cancel service
I want to cancel my subscription. I no longer have the vehicle, so I don't need the subscription. Lots of choices for every taste of music and sports, as well as newscasts and comedy.
User's recommendation: Good service and I will renew when I get another vehicle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnual letter quadrupling fee; cancelling service for ‘fake’ season
- - SiriusXM raises price from about $8 to $29.
- - Disputes left unaddressed may trigger automatic charges.
- - Service canceled; bank blamed, bank denies.
Every year SiriusXM sends a letter telling customers the radio/music service theyre paying about $8/month for is going up to $29/month. Customers who dont fight that, find the new rate automatically charged.
Also, SiriusXM cancelled my service and after several attempts to get an answer they said Your bank cancelled the service.
In checking, the bank laughed and said it would never do that, and hasnt got the authority to do that. When told the banks reply, the SiriusXM story charged to there was something wrong with your credit card. Asked what specifically, there was no answer. My card is used weekly to pay suppliers, stores and none have ever had a problem.
My next step is to contact the Canadian CEO Mark Redmond. Im guessing others have had billing problems with and lack of answers from SiriusXM.
- Good variety of music channels
- Absence of customer service capacity to answer billing questions
Preferred solution: 1) Explanation of why my service was cancelled. 2) 1 year no charge service for time and aggravation pursuing answers.
User's recommendation: Use SiriusXM chat to document concerns and record calls.
Orleans, Ontario
Disappointment
- - Called the number 5 times and was told to text.
- - Pressed to speak; heard a loud sound, waited 4-5 mins.
- - Emailed them and am waiting for a response.
Called the phone number 5 times, and they told me to text, but I do not text. I pressed the number to speak with a representative; all I got was this awful sound, and then after waiting approximately 4-5 minutes a voice comes on and said try again later.
So, I e-mailed them, still waiting for a response.
Very disappointed
User's recommendation: Good luck if you can reach them by phone.
Calgary, Alberta
Cancel membership
Please just cancel the membership as I'm not travelling in my car, so do not need it.
Cancel cancel cancel cancel membership membership.
Preferred solution: Just cancel my Sirius radio
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kirkland Lake, Ontario
I need help re my entry to Grey Cup sweepstakes
- - Customer service directs to care@***.ca; Oct 23 email had 24-hour reply but no follow-up; chat gave no help; contest ends in 3 days.
It was regarding a contest they were in charge of..I needed to verify information. When I called after being on and off on hold I was told to email care@***.ca for assistance..I did..got a confirmation email that it went through and they would contact me within 24hrs.
3 days later I tried the chat as I had emailed the care address twice with no response back ever.
Chat told me as well that they could not help with it. No one ever got back to me or responded to many emails.
I called customer service 3 days ago..they stated they cannot help me i need to email care@***.ca explaining my need for help re grey cup contest. I sent email on oct 23rd.
I got confirmation that they received it and will contact me within 24hrs. Next day..still no response so i emailed care@ again pleading for a response..still no response.
I tried the chat option for customer support and they also saud they cannot help me..that i will get an email. Its now sat oct25th 746pm...the contest is closed in 3 days!!!
User's recommendation: Unfortunately if you need help with a contest or sweepstake that Siriusxm.ca is offering..they do not help..they don't respond to your request via email either.
Montreal, Quebec
Billing on the same bill I got a charge for 2395 for my monthly use and I got a bill for $1074 for I don’t know what this is upsetting and outrageous
Difficult time consuming but more annoyed with Pissed
I should have a representative. Speak to me.
The agent from pissed was useless. The phone cut off and he did not call me back.
User's recommendation: You the results were entirely unsatisfactory. Do not use Sirius. Do not use. Pissed.
Kamloops, British Columbia
Additional christmas music
- - There is only one station and it plays older Christmas music.
- - Please offer more modern as well as older Christmas music.
I just wanted to contact you regarding the christmas music carried on your stations. There is only one station and it appears that it only contains "older" Christmas music. It would be appreciated if you could have both more modern and older music
User's recommendation: ask for additional Christmas music NOT ju st "old" songs. There is plenty of "modern" music as well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Cancel vehicle subscription
I sold my truck K3086DCH and want to cancel the service for the truck only, not my cell phone 306-491-****.
- Nice music
- Hard to access cancellation
Preferred solution: Cancellation of vehicle account
Canada cut off my service and I paid Fresno CA $288,94 for 2 subscriptions for a year
- - Request escalation to a higher level supervisor or management.
- - After 28 years as a customer, not impressed or happy.
Have someone in higher level. Supervisor or management.
Its to much of a major issue and after 28 years of being your customer. Not impressed or happy at all.
Emile Bertrand
204-496-****
28 year customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer sirius from sold csr to new truck
- - I called to transfer the Sisrius radio signal between vehicles.
- - The office was closed and I was told to call back tomorrow.
I called because i wanted to transfer Sisrius radio signal fron one vechiele to anothe. The person said the office was closed and call back tomorrow. She explained that and i said i would call tomorrow
User's recommendation: Just be polite
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing dispute
- - Sirius says monthly rate will triple.
- - I emailed to decline the new rate.
- - Sirius billed the higher rate; I disputed the charge with my credit card bank.
Company fixed the issue and I have been provided with full refund. My Sirius subscription rate was increased by four times without my agreement and was charged to my account.
After filing a report with my bank and with PissedOffConsumer, Sirius credited my account with the difference between the new, unauthporized rate and my current rate.
No communication was received from Sirius about this credit. Filethe issue with your bank, keep an email trail of your communication to Sirius as evidence of your efforts and post on PissedOffConsumer as a warning to others.
Sirius sent a letter advising my monthly rate would increase by about three times. I emailed and explicitly said I do not agree to billed the new rate.
Continue with previous rate.
Sirius billed at the much higher rate.
I have disputed the charge with my credit card bank and await resolution.
The company does this annually and when called in my experience will extend the 'promotional rate' - about $8/month - for another year rather than have a customer cancel. Email communication declining the new rate seem to be ignored or response delayed, possibly purposefully.
User's recommendation: It appears Sirius will delay action on instructions until after a higher rate is billed forcing a customer to dispute the charge. Phone Sirius to complain or cancel. The time emailing and disputing non-agreed to charges is aggravating and non-productive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew credit card
They could not take my call because of some update. I was told to call back in half an hour, so I suppose that is what I will have to do, obviously. Kind of a waste of time.
- I enjoy the stations
- You have to talk to an ai machine
User's recommendation: Be prepared to call more than
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Talked to a computer but was ok
Was able to get a much better price the second time i called which was fair for the amount I use it I was still wanting for them to call back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew credit card
My call could not be taken because of some update they were doing. I was told to call back in half an hour.
User's recommendation: Be prepared to call more than once
I need a reboot as I cannot get anything. It happens every now and again but it has been awhile now and all Siri’s does it is give me a reboot.
What more can I say - all I need is a reboot and everything will be fine again!
- We love it - i have in my car and he has in his car and on each of our phones
- We have no cons for sirus
Preferred solution: Rebooted
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